- How do I recive my full refund?
We will offer a full refund for all returnable item, excluding shipping fee. Coupon codes will not be refunded as monetary value.
- How can I return items?
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
Note: Item ID is needed, so that our agent can process your return request and offer the nearest return address to you.
- Can I exchange?
We accept return for refund or exchange within 30 days after delivery. Please make sure items are in good condition and original packing.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.
- What is my status of refund?
Most returns can be processed within 5 business days after we receive your package. Considering 5-7 days for delivery, we may need 12-17 days to confirm your refund.
If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you. Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.