Refund Policy

30-Day Money-Back Guarantee for Any Reason

We are confident you will love our products! However, if you believe the products do not function correctly as we have described or shown but you have opened the product and would like a refund, we offer a 30-day money-back guarantee provided that you have followed all correct use instructions after contacting the customer care specialist team.

Undamaged products may be returned for a full refund for any reason within 30 days from the date of receipt, except for non-refundable business purchase orders. The refund process will begin once the returned item returns to the ZIKE warehouse for inspection.

  • Items must be in new condition including all accessories and packaging.  
  •  Refunds are limited to the total amount paid.  
  • ZIKE does not accept returns or refunds on products bought from 3rd party retailers. If your purchase was made from one of our retailers, then the return must be processed in accordance with their returns and refunds policy.
  • ZIKE does not accept refunds for incompatibility issues. Please read our compatibility section clearly and make sure your phone is compatible with our wireless chargers.
  • Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost.
  • Returns may be rejected if items do not meet the above requirements.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

How do I return an item?

  1. Please reach out to Ziketech customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. (We require basic evidence of defects (such as videos or images) to validate the claim.)
  2. Ziketech support will share the corresponding return address with you within 24 working hours.
  3. For the refund to be processed in a timely manner, please be sure to send a return notification to Ziketach with the following information:
  • Name of the courier
  • Tracking number

Refunds

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ziketech.com .

Warranty for Quality Related Issues

We strive to provide our customers with excellent quality products, however, being the nature of electronics from time to time there may be faults. We offer a full 1-year warranty on all our products.

If you discover a product that you believe has a quality-related defect, please get in contact with us at support@ziketech.com. We will be in contact with you as soon as possible and assess the issue. All items deemed to be quality related defective will receive a replacement if a warranty claim is made within 12 months from the date of purchase.

Once we receive a product suspected of having a quality-related defect, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem a product to have a quality-related defect in accordance with the ZIKE Warranty Guidelines, we will repair or replace the product with the quality-related defect and arrange for the product to be shipped back to you free of charge. The turn over time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle free.

If we determine the product to be not covered under the ZIKE Warranty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.

Please note that some of the following will void the ZIKE Warranty, but not limited to:

  • Damages or faults caused by accidents, abuse, and misuse.
  • Damages caused by wear and tear, theft or loss.
  • Damages or faults caused by product tampering or use of third-party accessories.
  • Use that is not in accordance with the listed instructions on the product packaging.

Returning Your Item

Please email us at support@ziketech.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.

When sending an item back to us please understand the shipping costs are your responsibility. However, If we believe that your item has a quality-related defect, we will credit the shipping costs back to you.

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.